Returns & Exchanges
At Lakshmi Stores, we strive to provide the freshest groceries and authentic flavors; however, if you are not satisfied with your purchase, we offer a hassle-free return process for eligible items within 48 hours of delivery.
Initiate Request
Contact our customer support team via email or phone within 48 hours of receiving your order to report any issues with perishable or non-perishable goods.
Provide Verification
Submit clear photographs of the product, the packaging, and the invoice to help our quality control team assess the condition of the items.
Quality Assessment
Our team will review your request to ensure it meets our safety and hygiene standards for returns, typically providing a resolution within 24 to 48 hours.
Refund or Replacement
Once approved, you can choose between a full refund to your original payment method or a replacement shipment of the damaged or missing items at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing